Privacy Policy — dotsServices | How We Protect Your Data

1 Introduction

dotsServices ("we," "us," or "our") operates the website dotsservices.com. This Privacy Policy applies to information collected through our website, contact forms, project consultations, and any other interactions you may have with us.

We provide IT services including website development, application development, game development, and browser extension development to clients globally. As part of delivering these services, we may collect and process personal data as described below.

2 Information We Collect

2.1 Information You Provide Directly

When you fill out our contact form or engage with our services, we collect the following information:

Data Field	Purpose	Required
First Name	To address you personally	Yes
Last Name	To identify you in communications	Yes
Phone Number	For direct communication	No
Company Email	Primary communication channel	Yes
Country	To understand your location and timezone	Yes
Budget (USD)	To tailor our service proposal	No
Company Name	To understand your organization	No
Project Details	To prepare a project scope and proposal	No

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

Device Information — Browser type, operating system, device type, and screen resolution.
Usage Data — Pages visited, time spent on pages, click patterns, and navigation paths.
IP Address — Your IP address for security, analytics, and approximate geographical location.
Referral Data — The website or source that referred you to our site.

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. For detailed information, please refer to our Cookie Policy.

3 How We Use Your Information

We use the collected information for the following purposes:

Service Delivery — To provide, operate, and maintain our IT services including website, application, game, and extension development.
Communication — To respond to your inquiries, provide project updates through our project management tools (Slack, Trello, Jira), and send service-related communications.
Consultation — To provide free consultations, prepare project proposals, and tailor our services including scope, technology stack, and MVP development to meet your budget.
Improvement — To improve our website, services, and user experience based on how you interact with our platform.
Security — To protect our website and services from unauthorized access, fraud, and other security threats using measures like HTTPS (HSTS), X-Content-Type-Options, X-Frame-Options, and XSS Protection headers.
Legal Compliance — To comply with applicable laws, regulations, and legal processes.

4 Data Sharing & Disclosure

dotsServices does not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers — With trusted third-party tools and platforms (such as Google Fonts for typography, collaborative tools like Slack, Trello, or Jira) that help us deliver our services, subject to confidentiality agreements.
Legal Requirements — When required by law, regulation, subpoena, or court order.
Business Protection — To protect the rights, property, or safety of dotsServices, our clients, or others.
With Your Consent — When you explicitly authorize us to share your information for a specific purpose.

5 Data Storage & Security

We implement comprehensive security measures to protect your personal data:

HTTPS Encryption — All data transmitted between your browser and our servers is encrypted using SSL/TLS with Strict Transport Security (HSTS) enabled.
Security Headers — We implement X-Content-Type-Options (nosniff), X-Frame-Options (SAMEORIGIN), X-XSS-Protection, and strict Referrer-Policy headers.
Access Controls — Access to personal data is restricted to authorized personnel only on a need-to-know basis.
Secure Storage — For browser extensions we develop, we use chrome.storage.local rather than window.localStorage for securely storing user credentials.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure.

6 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

Contact Form Data — Retained for the duration of the project engagement and a reasonable period afterward for follow-up support.
Project Data — Retained for the duration of post-launch support and maintenance agreements.
Analytics Data — Retained in aggregated, anonymized form for ongoing website improvement.

You may request deletion of your personal data at any time by contacting us.

7 Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Right of Access — Request a copy of the personal data we hold about you.
Right to Rectification — Request correction of inaccurate or incomplete data.
Right to Erasure — Request deletion of your personal data ("right to be forgotten").
Right to Restriction — Request limitation of processing of your data.
Right to Data Portability — Request a copy of your data in a structured, machine-readable format.
Right to Object — Object to certain types of data processing.
Right to Withdraw Consent — Withdraw previously given consent at any time.

To exercise any of these rights, please contact us at info@dotsservices.com.

8 Third-Party Services

Our website may contain links to or integrate with third-party services, including:

Google Fonts — We use Google Fonts (Inter, Playfair Display) for typography, which may collect usage data according to Google's privacy policy.
External CDN Resources — Some images and assets may be served from external content delivery networks.
Social Media — Links to our Behance, Dribbble, Facebook, Instagram, and LinkedIn profiles.

We are not responsible for the privacy practices of third-party websites or services. We encourage you to review the privacy policies of any third-party services you interact with.

9 Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to delete that information promptly.

10 International Data Transfers

dotsServices is based in Bangladesh and serves clients globally. Your personal data may be transferred to and processed in Bangladesh or other jurisdictions where our team members or service providers are located. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date.

We encourage you to review this policy periodically to stay informed about how we are protecting your information.

12 Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: info@dotsservices.com
Phone: +880 1704860783
Website: dotsservices.com/contact-us